STORE POLICIES

EUNA MAE’S RETAIL STORE POLICIES
{applies to in-store purchases only; see online return policies below}

- Unused merchandise in original packaging may be returned for in-store credit within 21 days of the original purchase date. Items purchased online may not be returned in the store. See more below.
- Sale items or seasonal items are not eligible for return. All sales final.
- A physical or emailed receipt must be shown.
- Euna Mae’s and its manufacturers make every effort to communicate care and use instructions on our products. If you receive something that is flawed, we will gladly refund it if its within the stated number of days. However, we are not responsible for products that become damaged or defective while in your care.

- If you would like to return an item that you received as a gift, your item may be returned for in-store credit within 21 days of the original purchase date. You must have the first and last name of the person who bought it for you in order for Euna Mae’s to look up the transaction value and date. You may also show a gift receipt. While we applaud people who shop well in advance of a gifting occasion, we cannot accept returns past 21 days of the purchase date. If the return is within the 21-day return period, then you will receive store credit in the amount of the original transaction value. We do not offer cash refunds for any reason.

-We carefully inspect each product in the store upon checkout, and we expect customers to exercise the same attention upon selecting in-store merchandise. Upon selecting, examining, and purchasing Euna Mae's products, you are communicating agreement that you approve of the quality and condition. Once a product leaves the store, it cannot be returned for chips or damage that may well have occurred after the item left the care of our store.

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SHOPEUNAMAES.COM RETURNS, EXCHANGES, AND CREDIT
-Products ordered online may not be returned in the retail store location. Sorry for any inconvenience.
-All returns are eligible for store credit issued via email.
-Online store credit is redeemable online only, not in-store.
-Items valued at $20 or under cannot be returned.
-All returns must be received within 21 days of the original shipment date.
-Returned merchandise must be unused and must arrive with tags and original packaging intact.
-Returned merchandise that does not comply with our return policies may be refused or charged a restocking fee at the discretion of the Euna Mae's staff.

-Euna Mae’s and its manufacturers make every effort to communicate care and use instructions on our products. If you receive something that is flawed, we will gladly return it if its within the stated number of days. However, we are not responsible for products that become damaged or defective while in your care.
-All items purchased on sale are final sale and are not eligible for return.
-Seasonal and holiday-themed items are not eligible for return.
-No exchanges permitted. A complete return must be processed and a new order placed.
-Original shipping fees are non-refundable. Return shipping fees are the customer’s responsibility.
-If a shipment is refused, the customer is responsible for the original shipping charges in addition to the cost of returning the package to Euna Mae’s. The amount will be reflected in the merchandise refund.

SHIPPING AND SHIPPING DAMAGE
-Packages ship via USPS, averaging 2.5 days in transit after processing in house.
-Orders ship within 3-5 days of having been placed.
-If there is an unforeseen delay in shipping your order, you will be notified via email.
-In the event your item is damaged in shipping, please send 3 photos of the damage while it is still inside the box. Send 3 photos of the box/package your item was sent in. And keep all packaging, box, filler, damaged item etc. Email to customerservice@EunaMaes.com and we will process accordingly. You may be required to take/show the damaged item and the box to your local post office. 

DAMAGE, DEFECTS, AND ERRORS
-We examine every item before shipping, but occasionally a defective item may slip through our fingers. Defective items must be reported to Customer Service within 3 days of receiving the item and a proportionate discount or full refund will be extended. Please include three photos of the defective item with your email. Notification received after the 3-day return period will not be eligible for a full refund. customerservice@eunamaes.com
-We make every effort to package your products with great care to endure the shipping process. However, items that are damaged or lost in transit are not the responsibility of Euna Mae’s. We cannot be held responsible for the way that carriers handle goods in transit.
-In the event that we unintentionally send you the wrong item(s), please email customerservice@eunamaes.com and we will correct our mistake as soon as possible.